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Why Brands Still Don’t “Get” Gen Z and What It’s Costing Them

Gen Z has become every brand’s biggest mystery—and greatest opportunity. They’re the most online generation in history, but reaching them isn’t as simple as posting a trendy TikTok or clever Instagram Reel. The digital landscape they occupy is fragmented, fast-moving, and fiercely competitive.

As The Wall Street Journal puts it best:

“‘Getting’ Gen Z has also been complicated by the death of monoculture, the speed at which youth trends come and go, and the multiplying media channels where brands are now expected to participate.”

Let’s break that down.

The Platform Power Struggle

Social media apps are in an arms race to be the one-stop shop for content, connection, and commerce, especially as they compete for Gen Z’s attention. Instagram continues to mimic competitors with features like Shots, a direct answer to BeReal, while doubling down on Reels and AI-powered recommendations. TikTok has expanded into photo posts, long-form video, and in-app shopping. Facebook is repositioning itself as a community and marketplace hub, while LinkedIn leans into video, newsletters, and creator tools to feel more social. X (formerly Twitter) is pushing video, subscriptions, and payments (very much like Venmo or Cash App), and Snapchat continues to evolve its AR and AI tools to stay culturally relevant.

Every platform wants to be the all-in-one ecosystem where Gen Z creates, consumes, and connects—without ever clicking away.

The Brand Dilemma

For businesses, this ever-evolving landscape can be overwhelming. The question “Which platforms should we be on?” isn’t as simple as it once was. Not all platforms are suitable for all brands and not all will yield the same results.

Social media today requires strategy behind the implementation. It’s not about posting camera roll photos anymore and calling it good.

When we’re developing social strategies for clients, we ask ourselves:

  • What platforms are the target audience truly engaging with?
  • What value does this content provide to the audience?
  • How can we create content that aligns with the client’s goals—whether that’s brand awareness, sales and lead conversion, category disruption, or storytelling?

Why Gen Z Matters

The reality of branding on social media in 2025 is this: it takes time, research, and cultural understanding to remain relevant, especially with Gen Z. Trends evolve in a matter of weeks, days, sometimes hours.

And it’s worth the effort. Statista reports Gen Z’s annual spending power has surpassed $450 billion, and Porch Group Media estimates they’ll add $9 trillion to global spending growth by 2034.

“This generation is heavily influenced by social media, often relying on recommendations and reviews from peers and influencers when making purchasing decisions,” says PGM. Not only is Gen Z the largest living generation, they’re also the ones shaping what’s cool online.

A few quick stats:

  • Over 50% of Gen Z consumers prefer to shop online (Statista)
  • 45% discover new products through social media (Statista)
  • 60% are influenced by influencer recommendations (Hootsuite)

The Takeaway

It’s time for a strategy. As The Wall Street Journal perfectly sums up, “Trawling for timely insights on platforms like TikTok, where trends now live and die in a matter of days, takes time and resources that most marketing departments don’t have in-house.”

Don’t be discouraged. We understand this level of research is hard for scaling businesses that don’t have dedicated social media teams. And we’re not suggesting you abandon your Millennial, Gen X, or Baby Boomer loyalists, as these generations still hold tremendous spending power.

But investing now in a strategy that builds your Gen Z customer base will pay off. These consumers are tough cookies to crack, but luckily, we’re experts at decoding their interests and motivations. Meet them where they are—on social media—and you’ll set your brand up for long-term success.

Ready to build your strategy?

Grab a spot on our calendar. Whether you’re looking for a social media coordinator to execute content or an editorial calendar to guide your team’s existing efforts, we’ve got you covered.

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